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FEEDBACK
Can other people use the waterpark with us? Our waterpark is exclusively reserved for our guests. In the event you have visitors during your stay, a limited number of additional Visitor Passes (valid for one day only) may be purchased.
Are spa services available? Yes, Elements is a full-service spa with a Zen-like atmosphere which features Aveda® products. Get a massage, manicure, pedicure or facial. Reservations are recommended. Click for our Elements menu of services. You'll find the new Scooops spa which specializes in manicures and pedicures for children 12 and under. Click for our Scoops menu of services.
Check-in time begins at 4pm. However, you are welcome to play in the waterpark as early as 1pm. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the front desk to let us know you’re here and pick up your waterpark wrist bands. There are lockers, showers, and changing areas available for your use in the waterpark.
We require guest checking in to be at least 21 years of age. Photo ID is required upon check-in along with credit card for incidental charges.
What kind of clothing and footwear will we need? We recommend that you bring bathing suits, aqua socks or flip flops and a cover up for the 84-degree water park.
Do you have a locker room and lockers for guests? Yes, a locker room with small lockers is available for your use. The lockers are rented on a daily basis for a nominal fee. Larger items, such as luggage, will need to be kept in your room or vehicle.
When and where is story time? Join us at the GREAT Clock Tower in the lobby for story time every night just following the “Rhythm of Nature” Clock Tower show. Our younger guests often like to wear their pajamas and slippers. Check the Lodge Life activity guide (you'll get this at check in) or ask a Pack Member for details.
How many lifeguards do you have? You’ll see the 100’s of lifeguards we employ as part of our Risk Management Program and you may observe some of the regular drills and tests performed during operations. What you may not see, is the extensive training and certification these guards receive through aquatic risk management authority Ellis & Associates. Ellis & Associates also performs multiple unannounced operational audits each year testing our professionalism, scanning techniques, rescue skills and emergency response.
What should we pack / bring? Veterans recommend a few essentials for the Great Wolf Lodge experience:
- Swimsuit/Cover-Up
- Plastic bag to carry wet suits home
- Swim goggles, Earplugs, Flip flops, Aqua socks
- Waterproof watch
- Exercise clothing
- Reading materials
- Warm PJ’s/Slippers to wear to Story Time
We provide towels in the waterpark area. If you’re not swimming, you may still wish to bring comfortable clothing for our 84-degree waterpark area.
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How clean are the rooms and waterpark? Our resort hotels consistently rank in the top 5% of resort hotels in cleanliness – as measured by you, our guests! Our housekeeping staff works tirelessly to ensure each room is cleaned to the highest standards and to keep our common areas spotless. Our waterpark utilizes state-of-the art water purification equipment to ensure our water is as clean as possible for our guests. To minimize the noxious effects of chemicals like chlorine, Great Wolf has developed industry-leading technology to balance effectiveness and guest comfort. We use ultra-violet purification technology to ensure that viruses and bacteria that could escape chlorination are effectively eliminated. Lastly, our cleanliness standards require that we enforce our rules regarding swim diapers: all diaper dependant guests must wear waterproof swim diapers while in our waterpark area. Our retail stores have swim diapers available for a nominal fee.
Who watches my kids in the Waterpark? All children under the age of 18 should be accompanied by a supervising adult at all times in the Waterpark.
When does the waterpark open? Hours can vary seasonally, so check your copy of “Lodge Life” at check-in.
Can I get internet access? Wireless internet access is available throughout our Lodges, which you can access from your room or common areas. Also, wired access is also available at our Lodges that have Business Centers within our conference function space.
Do we need to bring towels? No, there are towels in the waterpark for your use as well as bathing towels in your room. You may wish to bring a beach towel or cover up as we ask that the towels stay in the waterpark area.
Can we bring pets? No, for the health and comfort of all of our guests, we do not allow any pets into the Lodge. If you would like information on a full service kennel in the Wisconsin Dells area, select one of the links below.
Pets Retreat
Pampered Paws